Returns & Exchanges
We want you to be completely satisfied with your Embryolisse purchase, which is why we offer a 30-day return window for products purchased directly from our official USA store. Items must be in their original packaging and in gently used or unopened condition to qualify for a refund.
Initiate Your Request
Contact our customer service team via email with your order number and the specific items you wish to return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original boxes and include a copy of your packing slip to ensure your return is processed accurately.
Ship It Back
Affix the provided prepaid shipping label or use your preferred carrier to send the package to our fulfillment center in New York.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing